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ASTORIANS ACADEMYCourse workspaceAstorians Academy Showcase: IT Support Professional — Complete Skills Lab
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Astorians Academy Showcase: IT Support Professional — Complete Skills Lab

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Six modules, 18 hands-on lessons, 42 assessment questions and six practical portfolio assignments.

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18 published
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  1. 1.1 The support journeyEnrol to unlock
  2. 2.1 Windows sign-in triageEnrol to unlock
  3. 3.1 Outlook mail-flow investigationEnrol to unlock
  4. 4.1 Network troubleshooting layersEnrol to unlock
  5. 5.1 Explain technical issues clearlyEnrol to unlock
  6. 6.1 Prioritize a mixed queueEnrol to unlock
  7. 1.2 Ask better diagnostic questionsEnrol to unlock
  8. 2.2 Active Directory and accessEnrol to unlock
  9. 3.2 Teams meeting reliabilityEnrol to unlock
  10. 4.2 VPN and remote accessEnrol to unlock
  11. 5.2 Handle frustration professionallyEnrol to unlock
  12. 6.2 Deliver a secure resolutionEnrol to unlock
  13. 1.3 Build a reproducible ticketEnrol to unlock
  14. 2.3 Endpoint performance and recoveryEnrol to unlock
  15. 3.3 SharePoint and OneDrive permissionsEnrol to unlock
  16. 4.3 Security-aware supportEnrol to unlock
  17. 5.3 Escalate with useful evidenceEnrol to unlock
  18. 6.3 Close the loop and improveEnrol to unlock

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About this course

Six modules, 18 hands-on lessons, 42 assessment questions and six practical portfolio assignments.

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Learn by solving realistic help-desk cases

An end-to-end demonstration of the Astorians learning experience: guided lessons, practical tasks, seven quiz question formats, rubric-based assignments, and an integrated capstone. Fictional scenarios only; no learner data.

Outcomes

  • Triage incidents and service requests
  • Diagnose Windows, identity, Microsoft 365, and networking issues
  • Apply least privilege and safe escalation
  • Communicate clearly and document resolutions

Audience: aspiring and working IT support professionals. Prerequisites: basic computer literacy. Recommended duration: 12–16 hours.

Beginner to Intermediate 12–16 hours Closed access